Refund Policy

Every Vivoha website is hand-crafted by our studio for a single couple, in a short window of time, with attention to every line of copy and every gradient. Because of how personal and bespoke each project is, we operate a strict no-refund policy. This page explains what that means and what to do if something feels off.

1. All payments are final

Once a plan is purchased, the amount paid is non-refundable — in full or in part — regardless of the reason (change of plans, change of vendor, postponement, cancellation, dissatisfaction with the final design). This includes initial deposits, add-ons and renewal payments.

2. Why no refunds

When you book Vivoha, our studio immediately blocks design and engineering time for your wedding. Templates are bespoke-tuned to your photos, names, mood and story; senior craft hours are committed; cloud assets (hosting, image CDN, fonts) are provisioned. Those resources cannot be reclaimed once the work has begun.

3. If something feels off — we make it right

No refunds does not mean “no responsibility.” If anything about the website looks or feels wrong, write to us at hello@vivoha.in with what you would like changed. Within your active hosting window we offer unlimited revisions — words, photos, events, palette, motion — and we keep refining until it feels like you.

4. Postponements & cancellations

Life happens. If your wedding is postponed, your website stays exactly where it is for the remainder of your hosting term and we will update dates, events and copy at no extra charge. If your wedding is cancelled, we cannot refund, but you keep ownership of the personalised content and can request an HTML export.

5. Chargebacks

Initiating a chargeback or payment dispute will result in immediate suspension of your website and admin access while the dispute is being investigated. We always prefer to resolve issues directly — please email us first.

6. Exception: failure to deliver

The only exception to this policy: if Vivoha fails to deliver a working website within fourteen (14) days of receiving your complete brief, and we have not communicated a clear reason for the delay, you may request a refund in writing. We will assess each such request in good faith.

7. Acceptance

By booking any Vivoha plan, you confirm that you have read, understood and agreed to this refund policy.

8. Contact

We'd much rather talk than argue. For anything refund-related, write tohello@vivoha.in and we will get back within forty-eight hours.